- Shipping & Returns
Shipping & Returns
We strive to do our best to ship next business day using UPS Ground, UPS Surepost, or USPS within the CONTINENTAL United States. Estimated delivery time varies based on distance and shipping provider used, but averages 3-12 business days from the shipping date. Any order over $150 ships free!! You will receive email confirmation once the products have been shipped. All orders with more than one product will be shipped combined. We do our best to keep inventory up to date; however, there are nevertheless exceptions when we will be out-of-stock for a particular product. In this case you will be notified via e-mail and refunded if necessary. Unfortunately, we cannot take responsibility for errors caused by the shipping companies. If you do not receive your shipment (verified through tracking) or receive a damaged product contact us and we will work with you to resolve the matter. If your item is returned to us as a result of an incorrectly provided shipping address, the buyer is responsible for all reshipment charges for the item(s).
We must be notified of a return within 7 days of receiving your item(s). It is inevitable that issues do arise and occur. It is important that you inspect your item(s) immediately upon receiving them. Each product is quality inspected before shipping, however, we are human and do make mistakes. If you feel a product is defective or damaged upon receipt please contact us as soon as possible and we work with you to replace or refund you for the damaged product. ALL returns must be registered via e-mail with Overstock Market prior to returning. Please DO NOT return an item before contacting us. Complaints must be made within a reasonable time frame upon receiving the product. Overstock Market is not responsible for any long term wear and tear associated with the use of the product, and we will only accept returns if the item(s) are returned in the same condition as when sent (tags, box, clean, etc). Products should not be used or damaged and returned in the original packaging. Shipping costs are the responsibility of the purchaser.
Contact us at firstname.lastname@example.org